Because we've always done it this way
What is the answer you usually get when asking about a bad policy or procedure?
And about Jeopardy, it was pretty interesting that a computer beat the best humans. I remember when a computer beat the world chess champion (having effectively "solved" the game, meaning that every possible move leading to the end of the game could be analyzed at any point). Now if only a customer service computer menu could provide the least bit of customer service.
image from mentalfloss.com
Labels: Bad policy, customer service, jeopardy
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